Frequently Asked Questions

GENERAL

What is Astro Business Prepaid?

Astro Business Prepaid is a new Astro prepaid service available to all businesses and commercial establishments nationwide. It is a pay-as-you-watch service where you have the option to access additional content, including a few free TV and radio channels.

Who can use Astro Business Prepaid?

All businesses and commercial establishments nationwide.

How do I sign-up for Astro Business Prepaid?

Email: ce_helpdesk@astro.com.my or contact us at 1-300-82-0028 to arrange for an appointment with our representative.

Can I have more than one Astro Business Prepaid account?

Yes. However, please note that each account requires a separate decoder and transferring of reload amounts or channels between accounts are not available.

RELOAD

Where do I get Astro Business Prepaid reload vouchers?

Reload vouchers are available at 7-Eleven outlets.

What are the available denominations of the reload vouchers?

Reload vouchers come in RM10, RM20, RM30 and RM100 values.

Other than using these reload vouchers, can I reload my Astro account online?

Yes. You can reload your prepaid account via debit or credit card as well. To do so, please log in to www.bizprepaid.astro.com.my

How do I activate my reload vouchers?

Online:
Go to www.bizprepaid.astro.com.my > Log in with your account number and password > My Account > Reload Now > Key in 16-digit reload voucher number


SMS:
Type 111<space>Smartcard Number<space>16 digit reload number and send to 33310.

Standard telco charges apply.

How long is each reload valid for, until I need to reload again?

RELOAD AMOUNT VALIDITY PERIOD (DAYS)
RM 10 3
RM 20 6
RM 30 9
RM 50 15
RM 100 30
RM 200 60
RM 300 90
RM 400 120
RM 500 150
RM 600 180
RM 700 210
RM 800 240
RM 900 270
RM 1000 300

How do I check my account balance?

Online:
Go to www.bizprepaid.astro.com.my > Log in with your account number and password > My Account


SMS:
Type 000<space>Smartcard Number and SMS to 33310.

Standard telco charges apply.

What happens to my credit once it expires?

Upon expiry, your credit balance will be forfeited. However, you may carry the credit in your account forward, if you reload again before the expiry date.

Will I get a replacement if I lose my reload voucher?

We regret to inform we are unable to provide replacements for lost or stolen vouchers.

Will I get a refund if I reload the wrong account?

We regret to inform there will be no refunds for successful transactions.

I am unable to activate my reload voucher. What should I do?

Please contact our customer service at 1-300-82-0028 from 8am to 12am (midnight) and we will do our best to identify and resolve the problem.

Does the reload voucher have an expiry date?

Yes, please refer to the information attached on the voucher for the expiry date. Please ensure that reloading of your account is done prior to the expiry date of the reload voucher.

CONTENT PURCHASE

What are the free channels available with Astro Business Prepaid?

Three TV channels: Astro Awani, Astro Go Shop, and, Astro Go Shop 2 as well as all 19 radio channels are free.

Are there any other free channels available other than the those listed above?

Yes. You are entitled to an additional 11 free TV channels when you reload your prepaid account. However, these 11 TV channels are free only until the expiry of your last reload.

CHANNELS CONDITION
Astro AwaniComplimentary
Astro Go Shop
Astro Go Shop 2
TV1Free within the validity period of the reload
TV2
TV3
NTV7
8TV
TV9
iTV
TV Al-Hijrah
Astro Oasis
Astro Vaanavil
AEC

Please refer to the chart below for details of packs and channels offered. Alternatively, you may visit www.bizprepaid.astro.com.my for information on the pricing and listing of all packs and channels. Do note that all packs and channels have a 30-day viewing period upon purchase.

PACKS CHANNELS PRICE (INC. GST)
Vernacular Packs Putera Pack Astro Ria, Astro Prima, Astro Oasis, Astro Citra, Astro Warna, Astro Awani, Astro Arena RM146.28
Raja Pack Bollyone HD, Astro Vaanavil, Astro Vellithirai, SUN TV, SUN Music, Astro Bella, Astro Awani, Astro Arena RM146.28
Emperor Pack (HD enabled) AEC, TVB Xing He, Astro Wah Lai Toi, Astro Hua Hee Dai, Astro Shuang Xing, Astro Wah Lai Toi HD, Astro Awani, Astro Arena RM146.28
Emperor HD Plus Pack (HD enabled) Astro AEC HD, Astro Hua Hee Dai HD, Astro Shuang Xing HD, Astro Wah Lai Toi HD, Astro TVB Xing He, Astro Awani, Astro Arena RM273.48
Amazing Packs Savers Pack Bloomberg, CCTV News, AXN, Nat Geo Wild, Astro Awani, Astro Arena RM106.00
Variety Pack CNN, Bloomberg, Astro Awani, National Geographic Channel, Discovery Channel, Asian Food Channel, Astro Supersport, Astro Arena, Astro Supersport 3, Fox Sports 3, Eurosports RM227.90
Quality Pack (HD enabled) CNN, Bloomberg, Astro Awani, National Geographic Channel, Asian Food Channel, Astro Supersport, Astro Arena, Astro Supersport 3, CCTV News, Nat Geo Wild, Discovery Channel, Fox Sports 3, Eurosports, EGG HD, Arena HD RM349.80
Power Pack (HD enabled) CNN, Bloomberg, Astro Awani, National Geographic Channel, Asian Food Channel, Astro Supersport, Astro Arena, Astro Supersport 3, CCTV News, Nat Geo Wild, Discovery Channel, Fox Sports, Fox Sports 3, Eurosports, EGG HD, Arena HD RM524.70
Premium Packs Premium Lifestyle Pack (HD enabled) Celestial Movies, FOX Premium Movies, Diva Universal, MTV Asia, TLC (Discovery Travel and Living), EVE, Asian Food Channel, KBS World, FOX Premium Movies HD RM371.00
Premium Office Pack CNN, BBC, Al-Jazeera (English), Australia Plus TV, CNBC, Bloomberg TV, Phoenix InfoNews Channel, CCTV News, Astro Awani RM371.00
Premium Learning Pack Astro TVIQ, Astro Tutor TV, Astro Ceria, Astro Xiao Tai Yang, Animal Planet, Discovery Channel, Discovery Science, Baby TV, Disney Junior, Disney Channel RM318.00
Premium Sports Pack Premium Sports Pack (HD enabled) Astro SuperSport, Astro SuperSport 2, Astro SuperSport 3, Astro SuperSport 4, FOX Sports, FOX Sports 2, Astro Arena, FOX Sports 3, Eurosports, EGG HD, BEIN HD, Astro SuperSport 4 HD, Astro Arena HD RM752.60
Premium Sports Plus HD Pack (HD enabled) Astro SuperSport, Astro SuperSport 2, Astro SuperSport 3, Astro SuperSport 4, FOX Sports, FOX Sports 2, FOX Sports 3, Astro Arena, EGG HD, BEIN HD, Astro SuperSport 4 HD, Astro Arena HD, Setanta Sports HD, GOLF, Astro Cricket RM1,058.94
Mini Packs News Mini Astro Awani, CCTV News, CNN, BBC, CNBC, Bloomberg RM106.00
Movies Mini Astro Bella, KBS World, DIVA Universal, Celestial Movies, FOX Movies Premium RM212.00
Sports Mini FOX Sports, Astro Arena, Astro SuperSport, Astro SuperSport 3, FOX Sport 3, Eurosports RM365.70
Kids Pack Disney, Nickeledeon, Cartoon Network, Astro TVIQ RM106.00
Learning Pack Animal Planet, Discovery Channel, Nat Geo Wild, National Geographic Channel RM159.00

How do I subscribe to packs and channels?

Go to www.bizprepaid.astro.com.my > Log in with your account number and password > Packs & Channels > Select Pack/Channel you are interested in > Add to cart

If I accidentally purchase a channel, am I entitled to a refund?

Please note that there will be no refunds for all successful transactions.

What is the validity period for packs and channels?

All packs and channels are valid for 30 days upon purchase.

Other than the 30-day validity period, is there any alternative validity period for packs and channels?

No, all packs and channels are valid for only 30 days upon purchase.

After I reloaded my account, I experienced a technical issue with my decoder. What should I do? Will you extend my viewing duration (under content)?

Please contact our customer service at 1-300-82-0028, from 8am to 12am (midnight) and we will do our best to identify and resolve the problem. Extensions of viewing durations are at our discretion, based on a case-to-case basis.

TECHNICAL

How do I know if my decoder can carry HD channels?

If your decoder is new, it will be HD enabled, so you will be able to purchase and view any HD channel.
If your decoder is an old one, you will need to check its capability by contacting 1-300-82-0028.

Is there any warranty for the Astro Business Prepaid hardware?

The decoder has a 12-month warranty from the time it is activated. However, there is no warranty for the remote control.

MISCELLANEOUS

Will I be able to access Astro GO?

No. We will do the necessary announcement if this service is extended to business prepaid customers.

CONTACT US

How do I contact Astro for any enquiries regarding Astro Business Prepaid?

For general information on the Astro Business Prepaid service, please visit www.bizprepaid.astro.com.my.
For further enquiries, please call us at 1-300-82-0028 from 8 am to 12am (midnight) or email us at ce_helpdesk@astro.com.my and we will be happy to assist.